Protect the delivery and keep the sale. We repair delivery damage in your customer's home, handle warranty repairs for your store and bring tired floor models back.
Furniture repair for furniture stores Chicago retailers ask for is about keeping a piece at the price it was sold for. Damage costs a store in one of three ways.
01
Markdown
A scuffed or marked piece goes to the clearance corner, or sits on the floor until someone takes it at a discount.
02
Return
A sofa cut on a door frame on the way in can come straight back on your truck, with a customer who is already unhappy.
03
Replacement
A new unit means a second delivery, a longer wait for the customer and a damaged piece still on your books.
Months of test sitting wear an arm down. We restore floor models so they sell as display pieces.
BeforeAfter
02
On delivery
Door frames, stairs and straps. We fix it in the customer's home before it turns into a return.
BeforeAfter
03
After the sale
Peeling finish, open seams or color loss reported later. We repair it for you and report back.
These repairs were done by our New York team at Leather Restore Pro headquarters; Chicago stores get the same process.
In your customer's home
Your Customer, Your Call
When a delivery goes wrong or a warranty claim comes in, we work as part of your service, and you decide repair or replace.
We contact the customer and book the visit with them, or follow your schedule
The repair is done in the home, so the piece does not travel again
Before and after photos and a short report come back to you
If a piece cannot be repaired, you hear it first, in writing
Repair or make
Fix What You Sold, Make What Is Missing
Some pieces need a repair. Others need a cushion or a panel the manufacturer no longer supplies.
RepairScuffs, cuts, tears and seams on leather and vinyl.Restore colorFading and wear blended back into the hide.Replace a panelA new leather panel when one side is past repair.Make a cushionA new cushion or part made to match the piece.
Matched to the Leather You Sell
Every range uses a different hide. We identify it first, then match the color and finish.
Pigmented
Most store ranges; repairs blend in fully.
Semi-aniline
Softer, with a light protective coat.
Aniline
Unprotected and marks easily; needs a careful match.
Nubuck
Brushed surface with no coating to repair into.
Faux leather
Peels rather than wears; often a re-cover.
Bonded leather
Flakes with age; usually a re-cover.
Who we work with
Every Kind of Furniture Retailer
One store or several locations across Chicago and the suburbs.
Independent stores
Chain and franchise stores
Outlets and clearance centers
Luxury galleries
Design showrooms
Online retailers
How it works
From Photo to Closed Ticket
01
Photos
From the floor, the warehouse or the customer, with the order or ticket number.
02
Price per piece
A written estimate for each item, so you decide repair or replace.
03
Visit
Booked with your team or straight with your customer.
04
Repair
On the floor, in your warehouse or in the customer's home.
05
Report
Before and after photos to close the ticket.
Free estimate · Chicago
Send Photos of the Damage
Add the order or ticket number, where the piece is now and a photo of each damaged item.
Questions
Furniture Repair for Furniture Stores Chicago FAQ
A delivery went wrong today? Send the photos while the customer is still waiting.
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